Account Manager

Account Manager’s Skill Set:

  • Organized and detail oriented
  • Strong time management skills
  • Strong communication skills, both verbal and written.
  • Comfortable presenting in a group setting.
  • Professional and timely in responses.
  • Adaptability – strong problem solver, able to anticipate and respond to unanticipated events in a calm and professional manner and provide guidance to team
  • Able to work independently and in a team environment to achieve desired results
  • Proficient in Google, Microsoft and Apple platforms
  • 3 – 5 years experience

Account Manager’s Roles & Responsibilities:

  • Key client contact and primary point person within Concierge Club for managing relationships and communications with assigned clients
  • Overall management and direction on assigned accounts, including financial, structural, and communications.
  • Comfortable managing simultaneous projects or larger portfolios consisting of multiple clients.
  • Receive and reply to clients’ requests in a timely and professional manner
  • Learn and understand clients’ needs, demands and requests with a focus on flawless program execution and sustain, growing, profitable accounts
  • Understand and deliver on client objectives. Dive into the client brief to understand the ask, success measures and key deliverables.
  • Provide valuable reporting and insights throughout and at the culmination of a program to evaluate success and future opportunity areas
  • Management and oversight of all executions, including in-person at highest priority executions (often necessitating travel to various cities and event across North America)
  • Manage team/direct reports, including training, ongoing coaching, career development and performance evaluations.
  • Empower through delegation, understand what motivates your direct reports and lead by example
  • Identify new sales opportunities within existing accounts and engage Concierge Club senior management team with those opportunities
  • Manage and solve conflict with clients, escalating to Concierge Club senior management as needed
  • Interact and coordinate with staff members in other departments (i.e.: design ) to ensure delivery of account scope.
  • Establish budgets and prepare invoices within the client and company.
  • Financial tracking, reporting, and optimization for each assigned client account, ensuring profitability across all budgets
  • Meet deadlines for accounts
  • Keep a positive team spirit and morale
  • Actively learning about client and industry trends to bring knowledge, innovation and thought leadership to the table
  • Contribute to the agency culture through day-to-day interactions with internal and external members, participation in larger company initiatives such as Huddles etc.
  • Integrate premium in everything you do – how you communicate, the events you execute, the ideas and trends you share, how you work with team members and clients

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