Account Manager’s Skill Set:
- Organized and detail oriented
- Strong time management skills
- Strong communication skills, both verbal and written.
- Comfortable presenting in a group setting.
- Professional and timely in responses.
- Adaptability – strong problem solver, able to anticipate and respond to unanticipated events in a calm and professional manner and provide guidance to team
- Able to work independently and in a team environment to achieve desired results
- Proficient in Google, Microsoft and Apple platforms
- 3 – 5 years experience
Account Manager’s Roles & Responsibilities:
- Key client contact and primary point person within Concierge Club for managing relationships and communications with assigned clients
- Overall management and direction on assigned accounts, including financial, structural, and communications.
- Comfortable managing simultaneous projects or larger portfolios consisting of multiple clients.
- Receive and reply to clients’ requests in a timely and professional manner
- Learn and understand clients’ needs, demands and requests with a focus on flawless program execution and sustain, growing, profitable accounts
- Understand and deliver on client objectives. Dive into the client brief to understand the ask, success measures and key deliverables.
- Provide valuable reporting and insights throughout and at the culmination of a program to evaluate success and future opportunity areas
- Management and oversight of all executions, including in-person at highest priority executions (often necessitating travel to various cities and event across North America)
- Manage team/direct reports, including training, ongoing coaching, career development and performance evaluations.
- Empower through delegation, understand what motivates your direct reports and lead by example
- Identify new sales opportunities within existing accounts and engage Concierge Club senior management team with those opportunities
- Manage and solve conflict with clients, escalating to Concierge Club senior management as needed
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Interact and coordinate with staff members in other departments (i.e.: design ) to ensure delivery of account scope.
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Establish budgets and prepare invoices within the client and company.
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Financial tracking, reporting, and optimization for each assigned client account, ensuring profitability across all budgets
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Meet deadlines for accounts
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Keep a positive team spirit and morale
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Actively learning about client and industry trends to bring knowledge, innovation and thought leadership to the table
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Contribute to the agency culture through day-to-day interactions with internal and external members, participation in larger company initiatives such as Huddles etc.
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Integrate premium in everything you do – how you communicate, the events you execute, the ideas and trends you share, how you work with team members and clients
